Refund and Returns Policy

Cancellation policy

Right of withdrawal for consumers – A consumer is any natural person who enters into a legal transaction for purposes that are predominantly neither commercial nor self-employed. Right of withdrawal You have the right to withdraw from this contract within one month without giving any reason. The revocation period is one month from the day

  • on the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods, if you have ordered one or more goods as part of a uniform order and these are or will be delivered uniformly;
  • the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the last goods, if you have ordered several goods as part of a single order and these are delivered separately;

In order to exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter, fax or e-mail sent by post). You can use the enclosed model withdrawal form for this purpose, which is, however, not mandatory. To comply with the withdrawal period, it is sufficient for you to send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

Consequences of the revocation

If you withdraw from this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of the additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within 14 days of the day on which we received the notification of your withdrawal from this contract. In no case will you be charged for this repayment. We may refuse repayment until we have received the goods back. You must return or hand over the goods to us immediately, and in any case no later than 14 days from the day on which you notify us of the cancellation of this contract. The deadline shall be deemed to have been met if you send off the goods before the 14-day period has expired. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods. The loss of value must not have been caused by the inspection, but by handling that goes beyond the inspection of the quality, characteristics and functioning of the goods. This is the case, for example, when the consumer has put on the goods to go out.

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